Privacy Policy

Effective Date: August 12, 2026

RoofSmith New England LLC ("RoofSmith," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and share information when you visit our website, https://roofsmithne.com, contact us, request a roof estimate or inspection, or interact with our advertising.

1. Information We Collect

Depending on how you interact with us, we may collect:

Your name
Email address
Phone number
Property or service address
Details about your roofing project
Information submitted through contact forms, estimate requests, or Facebook and Instagram lead forms
Communications you send to us
Website usage information, such as browser type, pages visited, and cookie-related data

We collect information that you voluntarily provide and certain technical information collected automatically when you use our website.

2. How We Use Your Information

We use collected information to:

Respond to questions and inquiries
Schedule roof inspections and consultations
Prepare roofing estimates and proposals
Communicate about requested roofing services
Provide customer service and project updates
Maintain business records
Improve our website, advertising, and customer experience
Comply with applicable legal obligations

We may contact you by telephone, email, or text message in response to your inquiry or regarding services you have requested, consistent with applicable law and your communication preferences.

3. Facebook and Instagram Advertising

When you submit information through a RoofSmith New England advertisement on Facebook or Instagram, we receive the information you choose to provide.

We use that information to contact you about your roofing inquiry, discuss available services, and schedule inspections or estimates.

We may also use Meta advertising tools to measure campaign effectiveness and understand how people interact with our advertisements, subject to our actual advertising configuration and applicable privacy requirements.

4. Sharing Your Information

We may share information with service providers that help us operate our business, such as website hosting providers, contact-form platforms, customer management software, estimate tools, advertising providers, or contractors involved in providing requested services.

We share information as reasonably necessary to provide services, operate our business, or comply with legal requirements.

We do not sell customer contact lists to data brokers.

5. Website Cookies and Analytics

Our website is hosted using Wix and may use cookies or similar technologies for website functionality, security, analytics, and advertising.

Depending on our active website configuration, third-party tools may also collect technical information about visits and interactions.

You can manage certain cookie preferences through your browser and any privacy controls made available on our website.

6. Information Security and Retention

We take reasonable steps to protect personal information against unauthorized access, loss, or misuse.

We retain personal information for as long as reasonably necessary to manage inquiries, provide services, maintain business records, resolve disputes, and meet applicable legal requirements.

No internet-based service or electronic storage system is completely secure.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate recordkeeping obligations.

You may also ask us to stop sending optional marketing communications. Opting out of marketing does not prevent us from contacting you about services you requested or an ongoing project.

8. Third-Party Websites and Services

Our website may link to third-party services, including financing providers, estimate platforms, social media networks, or other outside websites.

These third parties may have their own privacy policies and data collection practices. We encourage you to review their policies before submitting personal information.

9. Children's Privacy

Our website and roofing services are intended for adults. We do not knowingly solicit personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws.

Updates will be posted on this page with a revised effective date.

11. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

RoofSmith New England LLC

Rindge, New Hampshire

Website: https://roofsmithne.com

Email: brian@roofsmithne.com